Telecommunications process modeling based on eTOM business process framework

Author(s):	Keywords:
Suad Kulaglić (B&H)	TMForum, eTOM, OPS, SIP, ITU, process, process modeling, process map

Abstract:
In the time of digitalization, telecom market liberalization, competitive regulatory and licensing frameworks, companies in the telecommunications industry have been facing the problems of managing constant changes and process complexity involved in permanent developing the products and services they offer to their clients and end-users. Many companies have been a long time analyzing these constraints and requirements to reduce time to market and OPEX/CAPEX costs as well as increase their profits while at the same time having satisfied customers and efficient and effective employees. By applying rapid response in order to be competitive in the current market, these companies strive to establish their organization and business based on well-defined and efficient business processes in a way of connected, structured activities or tasks resulting in a particular service or product for the endusers. The objective of this paper is to emphasize the importance of creating and maintaining an adequate business process mapping in the organization, especially those companies that provide services to enduser and that run business with different enterprises. As one of the very well developed and accepted business process frameworks is eTOM (Enhanced Telecom Operations Map), organization-, technology-, and service-independent framework, as a method and a tool for describing and analyzing various levels of business processes according to their significance and priority, spanning details from high-level decomposition to specific business-context areas.

Abstract:

In the time of digitalization, telecom market liberalization, competitive regulatory and licensing frameworks, companies in the telecommunications industry have been facing the problems of managing constant changes and process complexity involved in permanent developing the products and services they offer to their clients and end-users. Many companies have been a long time analyzing these constraints and requirements to reduce time to market and OPEX/CAPEX costs as well as increase their profits while at the same time having satisfied customers and efficient and effective employees. By applying rapid response in order to be competitive in the current market, these companies strive to establish their organization and business based on well-defined and efficient business processes in a way of connected, structured activities or tasks resulting in a particular service or product for the endusers. The objective of this paper is to emphasize the importance of creating and maintaining an adequate business process mapping in the organization, especially those companies that provide services to enduser and that run business with different enterprises. As one of the very well developed and accepted business process frameworks is eTOM (Enhanced Telecom Operations Map), organization-, technology-, and service-independent framework, as a method and a tool for describing and analyzing various levels of business processes according to their significance and priority, spanning details from high-level decomposition to specific business-context areas.

Cite as:
Kulaglić S. (2021) Telecommunications process modeling based on eTOM business process framework. Quality 2021 (S.Brdarević, S. Jašarević, editors)”, ISSN 1512-9268, Neum, B&H, 17-19 June 2021., pp. 289-294

045-Q21-012

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