Total Quality Management Practices in B&H: Do Organizational Contextual Factors Matter?
Kulenović Mirza, Veselinović Ljiljan (B&H)
Total quality management, Contextual factors, Bosnia and Herzegovina
The main focus of this paper is to present the TQM practices of 593 companies in Bosnia and Herzegovina. In addition, our results confirm that there are statistically significant differences in TQM practices between firms in a highly competitive and less competitive environment, as well as between firms with and without ISO certificates. TQM practices do not differ between companies that belong to different groups that we constructed based on their age, location, export-orientation and the firm size. We contribute to the existing body of knowledge by identifying organizational contextual factors that might matter in designing more complex structural models.
Kulenović M, Veselinović Lj. (2019) Total Quality Management Practices in B&H: Do Organizational Contextual Factors Matter? “Quality 2019 (S.Brdarević, S. Jašarević, editors)”, ISSN 1512-9268, Neum, B&H, 14-16 juni 2019., pp. 1-6
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